Overview

We are recruiting!

Our client in Lusaka, is looking for a Policy Service Supervisor to join their team for a job vacancy within the services industry.

To apply, or for more information, follow the link below.

Policy Service Supervisor

DESCRIPTION OF TASKS

KEY RESULT AREAS AND RELATED ACTIVITES

  • Ensure on a daily basis that premium collections across all locations are reconciled with receipts issued and the collections are banked the following day on a daily basis.
  • Ensure that data accuracy is maintained continuously.
  • Must ensure prudent management of direct debit collections and must pursue all collections which are unpaid or rejected to ensure it is correctly allocated to individual policies.
  • Ensure that all unpaid premiums are allocated and liaise with IT department to ensure regular system run to determine lapsed policies.
  • Ensure that group payments from companies are allocated to individual policies and effectively reconciled between premium due and premium paid on a monthly basis.
  • Must effectively interact with Banks, groups and companies to ensure that premiums are collected regularly, monthly statements are provided to groups on a timely basis, rejections and non-payments are processed on a daily basis.
  • Must receive and receipt payments from corporate clients.
  • Must resolve queries around refunds, wrong charges, and related issues.
  • Ensure that all claims are processed and closed on a timely basis.
  • Ensure that commission payments to staff and/or agents which is generated from system is accurate and correct.
  • Assist the Employer in improving business process, internal controls and assisting in designing and implementing new systems.
  • Do and manage all other tasks related to premium administration as required by circumstances from time to time.
  • Work closely with the Finance department to ensure timely submission of information to underwriter on premiums collected, claims processed for each month.
  • Demonstrate good leadership qualities and act as role model and mentor to employees within the Group.
  • Exercise confidentiality.
  • Such other tasks as may be delegated to you by the Employer from time to time.